Privacy Policy

Last updated: 20 September 2026

1. Introduction

This Privacy Policy describes how Casuca Inc, doing business as CASUCA (“CASUCA,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you:

• Visit or use our website and online store;

• Create or use a customer account;

• Place an order or request a return or refund;

• Sign up for our email newsletter;

• Contact our customer service team; or

• Otherwise interact with CASUCA online.

Our online store is powered by Shopify, which helps us provide our website, checkout, payment, account, and ecommerce services.

This Privacy Policy applies primarily to customers and website visitors in the United States and Canada, which are the markets CASUCA currently serves.

By using our website or providing personal information to us, you acknowledge that you have read this Privacy Policy.

2. Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an individual. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify an individual.

Depending on how you interact with CASUCA, we may collect the following categories of information.

Contact Information

This may include:

• Name;

• Email address;

• Telephone number;

• Billing address;

• Shipping address; and

• Other contact details you provide.

We may collect a telephone number when it is needed for order delivery, carrier communication, fraud prevention, or customer service. We do not currently operate an SMS marketing program.

Order and Transaction Information

This may include:

• Products purchased or considered;

• Shopping cart activity;

• Order numbers;

• Order value;

• Billing and shipping details;

• Returns, refunds, exchanges, or cancellations;

• Discounts or promotional codes used; and

• Communications relating to an order.

Payment Information

Payments are processed through Shopify and authorized third-party payment providers.

Depending on the payment method you select, those providers may collect payment card details, billing information, payment confirmation, or other financial information.

CASUCA does not ordinarily receive or store your complete payment card number.

Account Information

If customer accounts are available, we may collect:

• Account login details;

• Account preferences;

• Saved addresses;

• Order history; and

• Other information associated with your account.

You are responsible for protecting your account credentials and notifying us if you suspect unauthorized account activity.

Customer Service Communications

When you contact us, we may collect:

• Your name and contact details;

• The contents of your message;

• Order or delivery details;

• Photographs you submit regarding a product or delivery issue; and

• Any other information you choose to provide.

Please do not send sensitive personal information that is unnecessary for us to respond to your request.

Newsletter and Email Marketing Information

When you join our email list, we may collect:

• Your email address;

• Your marketing consent status;

• The date and method of sign-up;

• Email engagement information, such as opens or link clicks, where permitted; and

• Your unsubscribe or communication preferences.

CASUCA currently uses email—not SMS—for promotional marketing.

Device and Usage Information

When you visit our website, we and our service providers may automatically collect:

• IP address;

• Browser type and version;

• Device type;

• Operating system;

• Time zone or approximate location derived from an IP address;

• Pages and products viewed;

• Referring website or source;

• Search queries;

• Shopping cart activity;

• Interaction with website features;

• Date and time of visits; and

• Cookie, pixel, tag, or similar technology identifiers.

We do not intentionally request precise geolocation, biometric information, government identification numbers, or medical information through our online store.

Reviews and User-Submitted Content

If CASUCA enables product reviews or customer-submitted content, we may collect:

• Your name or chosen display name;

• Review text;

• Ratings;

• Photographs or videos;

• Product and order details; and

• Other content you voluntarily submit.

Published reviews or customer content may be visible to other website visitors. Please do not include information you do not want to make public.

3. Sources of Personal Information

We may collect personal information:

Directly From You

For example, when you:

• Place an order;

• Create an account;

• Join our email list;

• Request customer support;

• Submit a return or refund request; or

• Provide a review or other content.

Automatically

We may collect information automatically through:

• Cookies;

• Shopify analytics;

• Server logs;

• Pixels;

• Tags;

• Local storage; and

• Similar website technologies.

From Shopify and Service Providers

We may receive information from Shopify and from providers that help us process payments, detect fraud, fulfill orders, deliver packages, host data, provide analytics, or send emails.

From Advertising or Referral Partners

If advertising, affiliate, or social-media features are enabled, we may receive information about the advertisement, link, or source that directed you to our website.

4. How We Use Personal Information

We may use personal information for the following purposes.

Providing and Fulfilling Orders

We use information to:

• Process and confirm orders;

• Process payments;

• Arrange fulfillment and delivery;

• Communicate order and shipping updates;

• Handle returns, refunds, and exchanges; and

• Provide receipts and other transaction records.

Customer Service

We use information to:

• Answer questions;

• Investigate delivery or product issues;

• Respond to complaints;

• Process warranty or return requests; and

• Maintain our customer relationship.

Operating and Improving the Store

We may use information to:

• Operate the website;

• Maintain customer accounts;

• Understand website and product performance;

• Improve navigation and shopping experiences;

• Develop or improve products and services; and

• Diagnose technical problems.

Security and Fraud Prevention

We may use information to:

• Verify transactions;

• Detect and prevent fraud;

• Protect customer accounts;

• Investigate suspicious or unauthorized activity;

• Maintain website security; and

• Enforce our Terms of Service and other policies.

Email Marketing

If you have provided the required consent, we may use your email address to send:

• Product updates;

• Care information;

• Shared Bed Notes content;

• New product announcements;

• Promotional offers; and

• Other CASUCA news.

You can unsubscribe at any time by using the unsubscribe link in an email or by contacting us.

Unsubscribing from promotional emails will not prevent us from sending necessary non-promotional communications, such as order confirmations, shipping updates, return information, security notices, or responses to customer service requests.

Advertising and Personalization

Depending on the Shopify features, cookies, and advertising tools enabled on our store, we may use information to:

• Measure advertising performance;

• Understand how customers find and use our website;

• Recommend relevant products; and

• Display advertisements that may be more relevant to your interests.

Certain activities involving advertising partners may be considered “selling,” “sharing,” or processing for targeted advertising under some U.S. state privacy laws, even when no money is exchanged.

We do not sell personal information for money.

Legal and Compliance Purposes

We may use information to:

• Comply with applicable laws;

• Respond to lawful requests from authorities;

• Maintain tax and transaction records;

• Establish, exercise, or defend legal claims;

• Protect CASUCA, our customers, and other people; and

• Enforce our agreements and policies.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary.

Shopify

Our store is hosted by Shopify. Shopify processes information to provide ecommerce, checkout, account, payment, security, analytics, and related services.

You can learn more through the Shopify Consumer Privacy Policy.

Payment Providers

Payment providers process payment and transaction information according to the payment method selected at checkout.

Shipping and Fulfillment Providers

We may provide your name, delivery address, telephone number, email address, order contents, and other necessary information to warehouses, fulfillment partners, carriers, customs agents, or delivery providers.

Technology and Business Service Providers

We may use providers for:

• Website hosting;

• Cloud storage;

• Fraud prevention;

• Data security;

• Customer service;

• Email delivery;

• Analytics;

• Website functionality; and

• Business operations.

These providers may access personal information only as reasonably necessary to perform services for us and are subject to applicable contractual and legal obligations.

Marketing and Advertising Partners

If advertising or analytics tools are enabled, we may disclose device, usage, commercial, or advertising-interaction information to analytics and advertising partners.

Where required, these activities will be subject to consent, cookie preferences, or opt-out rights.

Legal and Safety Disclosures

We may disclose information if we reasonably believe disclosure is necessary to:

• Comply with applicable law or legal process;

• Respond to a valid government or law-enforcement request;

• Investigate fraud or unlawful conduct;

• Protect our legal rights;

• Protect the safety of customers or others; or

• Enforce our Terms of Service.

Business Transactions

Personal information may be disclosed in connection with a proposed or completed merger, financing, acquisition, restructuring, sale of assets, insolvency, or similar business transaction, subject to applicable law.

At Your Direction

We may disclose information when you direct us to do so or provide valid consent.

6. Cookies and Similar Technologies

CASUCA and our service providers may use cookies and similar technologies to:

• Keep the website and checkout functioning;

• Remember cart and account activity;

• Maintain security;

• Understand website performance;

• Measure traffic and engagement;

• Remember privacy choices; and

• Support advertising or personalization, where enabled.

Cookies may include:

• Essential cookies, which are needed for the website, cart, checkout, account, payment, or security features;

• Analytics cookies, which help us understand use of the website; and

• Marketing cookies, which may help measure campaigns or support personalized advertising.

You can manage cookies through available cookie controls, browser settings, or the privacy tools provided on our website. Blocking essential cookies may prevent parts of the website or checkout from working correctly.

Shopify’s current cookie information is available through the Shopify Cookie Policy.

7. Your Privacy Choices

Email Preferences

You may unsubscribe from promotional email communications at any time by clicking the unsubscribe link included in the email.

For recipients in Canada, CASUCA will seek consent where required, identify the sender, and provide an unsubscribe mechanism for commercial email communications.

Data Sharing and Targeted Advertising

Depending on your location, you may have the right to opt out of activities considered a sale or sharing of personal information or targeted advertising.

You may exercise this choice through the Your Privacy Choices link in our website Footer:

Your Privacy Choices

Global Privacy Control

Where required by applicable law and supported through Shopify’s customer privacy tools, we will recognize a valid Global Privacy Control signal as a request to opt out of data sharing or targeted advertising for the browser or device sending the signal.

Do Not Track

Some browsers offer a “Do Not Track” setting. Because there is no consistent industry standard for interpreting all Do Not Track signals, our website may not respond to them.

This does not affect our treatment of legally recognized Global Privacy Control signals.

8. United States Privacy Rights

Depending on your state of residence and whether the applicable law applies to CASUCA, you may have the right to:

• Request access to or confirmation of personal information we process;

• Request a copy of certain personal information;

• Request correction of inaccurate personal information;

• Request deletion of personal information;

• Request portability of certain information;

• Opt out of sale, sharing, or targeted advertising;

• Limit certain uses of sensitive personal information, where applicable;

• Appeal a decision concerning a privacy request, where applicable; and

• Receive equal service without unlawful discrimination for exercising a privacy right.

These rights are not absolute. We may deny or limit a request where permitted by law, including when information must be retained to complete a transaction, prevent fraud, comply with law, or establish or defend legal claims.

California Residents

If the California Consumer Privacy Act, as amended, applies to CASUCA’s processing of your personal information, California residents may have rights to:

• Know the categories and specific pieces of personal information collected;

• Know the purposes for which information is used;

• Know the categories of sources and recipients;

• Request deletion;

• Request correction;

• Opt out of sale or sharing;

• Limit certain uses of sensitive personal information, where applicable; and

• Receive non-discriminatory treatment for exercising these rights.

CASUCA does not sell personal information for money.

Depending on the advertising and Shopify features enabled, identifiers, commercial information, internet or device activity, and related inferences may be disclosed in a manner considered “sharing” for cross-context behavioral advertising under California law. You may opt out through Your Privacy Choices.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

Authorized Agents

Where permitted by law, you may authorize another person to submit a privacy request on your behalf. We may request reasonable proof of authorization and may need to verify your identity directly.

9. Canadian Privacy Rights

If you are located in Canada, applicable federal or provincial privacy law may give you the right to:

• Request access to personal information held about you;

• Request correction of inaccurate or incomplete information;

• Ask questions about how information is collected, used, or disclosed;

• Withdraw consent, subject to legal and contractual restrictions;

• Challenge our compliance with applicable privacy requirements; and

• Submit a complaint to the appropriate privacy authority.

Withdrawing consent may affect our ability to provide a product or service when the information is reasonably necessary to fulfill your request or comply with law.

Canadian customers may contact our designated Privacy Officer using the information in the Contact section.

If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or the appropriate provincial privacy regulator.

10. Exercising Your Rights

To submit an access, deletion, correction, portability, consent-withdrawal, or other privacy request, contact us at:

Please include:

• Your name;

• The email address associated with your account or order;

• The type of request;

• Your state or province of residence; and

• Enough information for us to understand and process the request.

We may need to verify your identity before completing certain requests. Information collected for verification will be used only for that purpose or as otherwise permitted by law.

We will respond within the period required by applicable law.

We will not unlawfully discriminate against you for exercising a privacy right.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Fulfill and document orders;

• Provide customer support;

• Manage returns, refunds, or disputes;

• Maintain security and prevent fraud;

• Meet accounting, tax, customs, and legal obligations;

• Enforce agreements; and

• Establish or defend legal claims.

Retention periods vary depending on the type of information, our relationship with you, legal requirements, and operational needs.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to technical and legal limitations.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, internet transmission, storage system, or security measure is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your customer account credentials confidential and for using secure methods when communicating sensitive information.

If you believe your account or personal information may have been compromised, please contact us promptly.

13. International Data Transfers

CASUCA, Shopify, and our service providers may process or store personal information outside your state, province, or country of residence.

This may include processing in the United States, Canada, and other countries where Shopify or our service providers operate.

Privacy and data-protection laws in those locations may differ from the laws where you live. Where required, we take reasonable steps to use appropriate contractual, organizational, or legal safeguards.

Personal information processed outside Canada may be accessible to courts, law-enforcement agencies, or government authorities under the laws of the relevant jurisdiction.

14. Children’s Privacy

Our website and products are intended for adults and are not directed to children under 16.

We do not knowingly collect personal information from children under 16.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

15. Third-Party Websites

Our website may contain links to social-media services, payment services, delivery providers, or other third-party websites.

CASUCA does not control the privacy or security practices of third parties. We encourage you to review their privacy policies before providing personal information.

A link to a third-party service does not necessarily mean that CASUCA endorses its privacy practices.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to:

• Our website or products;

• Shopify or other service providers;

• Our privacy practices;

• Applicable laws; or

• Operational and security requirements.

When we update the Policy, we will revise the “Last updated” date and provide additional notice where required by law.

17. Contact Us

Questions, complaints, or privacy requests may be sent to:

CASUCA Privacy Officer
Legal entity: Shanghai Suixing Suixing Technology Co., Ltd.
Email: contact@casucaliving.com

If your question concerns Shopify’s independent processing of personal information, you may also review the Shopify Privacy Portal.