Returns & Refunds

We want you to feel confident ordering from CASUCA. If something is not right, please review the policy below and contact us before sending anything back.

Return Window

We accept eligible return requests submitted within 30 calendar days of the date your order is marked as delivered.

Return Eligibility

To qualify for a return, an item must be:

Unused, unworn, unwashed, and unaltered
Free from pet hair, odors, stains, damage, and signs of use
Returned with its original tags, accessories, and packaging
Accompanied by the original order number or other proof of purchase

For hygiene reasons, bedding, pillows, pillow covers, comforters, and loungewear that have been used, slept on, worn, or washed cannot be returned unless the item is defective or applicable law requires otherwise.

Items That Cannot Be Returned

The following items are not eligible for return:

Items marked “Final Sale”
Gift cards
Personalized or made-to-order items
Items damaged through misuse, improper care, pet scratching, or normal wear
Items returned without prior authorization
Used, washed, worn, stained, or altered products

These exclusions do not limit any rights you may have under applicable consumer law.

How to Start a Return

Email us at contact@casucaliving.com before mailing your item.

Please include:

Your order number
The name of the item
The reason for the return
Clear photographs if the item is damaged, defective, or incorrect

If your return is approved, we will send you return instructions and the appropriate return address.

Do not send a return to the address printed on the original shipping label, a manufacturer, or a fulfillment facility unless we specifically instruct you to do so. Unauthorized returns may not be accepted.

Approved returns must be shipped within 14 calendar days after return authorization is issued.

Return Shipping

If the item is incorrect, damaged, or confirmed defective, CASUCA will provide a prepaid return label or reimburse reasonable return shipping costs, depending on your location.

For returns based on personal preference, color, size, fit, or a change of mind, the customer is responsible for return shipping costs.

CASUCA provides free return shipping only for damaged, defective, or incorrect items. Please contact us for approval before returning an item.

Original shipping charges are non-refundable unless the return results from a CASUCA error or applicable law requires otherwise.

CASUCA does not currently charge a restocking fee for approved returns.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible and within 30 calendar days of delivery. Include your order number and clear photographs of the item, packaging, shipping label, and damage where applicable.

We will review the information and offer an appropriate resolution, which may include a replacement, refund, or other remedy required by law.

Exchanges

We do not currently process direct exchanges.

If you need a different color or size, please request a return for the original item and place a new order after your return is approved.

Refunds

After your return arrives, we will inspect it and notify you of the outcome.

Approved refunds will be issued to the original payment method within 5 business days after inspection. After the refund is issued, your bank or payment provider may require an additional 3–10 business days to post the funds to your account.

If more than 15 business days have passed since we approved your refund, please contact us.