Shipping Policy

This Shipping Policy explains where CASUCA ships, how orders are processed, and what to expect after placing an order.

Where We Ship

CASUCA currently ships to the United States and Canada.

If your destination is unavailable during checkout, we are not currently able to ship to that location.

Order Processing

Orders are processed Monday through Friday, excluding public holidays.

Our current order processing time is:

1 - 3 business days before shipment.

Orders placed after the daily cutoff time, on weekends, or on public holidays begin processing on the next business day.

Processing time is separate from transit time. An order confirmation does not mean that an order has shipped.

Estimated Delivery

Estimated delivery is 10–15 days. Delivery dates are estimates and are not guaranteed. Peak periods, weather, carrier disruptions, customs processing, remote locations, and events outside our reasonable control may cause delays.

Shipping Origin

Orders are dispatched from Nantong, China.

Some orders may be shipped in more than one package. When this happens, each package may have a separate tracking number and delivery date.

Order Tracking

When your order ships, we will send a shipping confirmation email containing tracking information when available.

Tracking updates may take up to 48 hours to appear after the carrier receives the parcel.

Address Changes

Please review your shipping address carefully before completing checkout.

If you need to correct an address, contact us immediately. We cannot guarantee changes after fulfillment has begun, and we cannot redirect a parcel after it has entered transit.

Customers may be responsible for additional shipping costs when an order is returned because of an incorrect, incomplete, or undeliverable address.

Duties, Taxes, and Import Fees

For orders delivered outside China, customs duties, import taxes, brokerage charges, or other fees may apply :

Duties and taxes are not included, and the recipient is responsible for paying them upon delivery ( if there are any )

CASUCA is not responsible for delays caused by customs authorities.

Delivered but Not Received

If tracking shows that your package was delivered but you cannot find it:

Confirm that the shipping address is correct.
Check your mailbox, entrance, building reception, and surrounding area.
Ask household members, neighbors, or building management.
Allow one additional business day, as some carriers mark packages delivered shortly before arrival.
Contact the carrier and then email us if the package still cannot be located.

Missing-package claims must be reported to CASUCA within 14 calendar days of the carrier’s recorded delivery date.

Lost or Damaged in Transit

If your package appears lost or arrives damaged, contact us at contact@casucaliving.com with:

Your order number
Photographs of the item and packaging, if applicable
A description of the issue
Any relevant carrier information

We will review the case and work with the carrier where appropriate. Resolutions may include a replacement, refund, or another remedy required by applicable law.

Refused and Undeliverable Packages

If a parcel is refused or returned because of an incorrect or incomplete address, unpaid customs charges, or repeated failed delivery attempts, any refund may exclude the original shipping costs and additional return-to-sender charges, to the extent permitted by law.

Delayed Orders

If we cannot ship your order within the stated processing period, we will contact you with an updated estimate and available options, which may include continuing with the order or canceling it for a refund.